Second Act Implementing Shareholders’ Directive (ARUG II)
‘Inyova’ is a brand of Yova Impact Investing GmbH.
Inyova falls under the definition of an asset manager within the meaning of section 134a (1) no. 2 of the German Stock Corporation Act (AktG) and must therefore describe its participation policy under the meaning of section 134b of the German Stock Corporation Act (AktG).
- The company does not exercise any shareholder rights under the definition of 134b (1) no. 1 of the German Stock Corporation Act that are based on participation in the company. In particular, no rights relating to general meetings of public limited companies are exercised. The right to a share in the profits within the meaning of §§ 60ff. of the German Stock Corporation Act and subscription rights are exercised in consultation with the customers.
- Monitoring important matters of the companies in the sense of 134b (1) no. 2 of the German Stock Corporation Act is carried out by taking note of the legally required reporting of the companies in financial reports and ad hoc announcements.
- There shall be no exchange of opinions with the corporate bodies and stakeholders of the company within the meaning of section 134b (1) no. 3 of the German Stock Corporation Act.
- There shall be no cooperation with shareholders within the meaning of section 134b (1) no. 4 of the German Stock Corporation Act.
- In the event of conflicts of interest under the meaning of section 134b (1) no. 5 of the German Stock Corporation Act, disclosure is made to those concerned in accordance with the statutory provisions and further proceedings are clarified with them.
- An annual publication regarding the implementation of the participation policy under the meaning of section 134b (2) of the German Stock Corporation Act does not occur because the corresponding rights are not exercised.
- Publication of the voting behaviour in the sense of section 134b (3) of the German Stock Corporation Act does not take place as there is no participation in voting.
Inyova places a high emphasis on providing the best possible service at all times. For this reason, we consider it important to allow all customers and potential customers the opportunity to express criticism. With the following explanations, we would like to inform you of our complaints management system along with the handling process of any complaints.
Complaints are here understood to mean any expression of dissatisfaction expressed by a customer or interested party to Inyova in conjunction with the provision of an investment service or an ancillary investment service.
We require the following details in order to allow us to investigate and, if necessary, rectify a complaint:
- Your name and contact details
- Complaint period
- Request description, indicating date, amounts and other useful information
- Proposal to rectify the matter
Complaints can be submitted in the following ways
Yova Impact Investing GmbH
How complaints are handled
We begin processing complaints as soon as they reach us. Acknowledgements of the complaint are issued within two calendar weeks of the complaint being submitted. If, due to the complexity of the matter, it appears that the handling process will take longer, the customer will be informed and the reasons for the delay explained within the above-mentioned period. The complaints handling process is free of charge.
Our response will include the details and the result of our investigation. We would also be happy to discuss the outcome with you personally.
We will immediately remedy any deficiencies in our organisation in order to prevent a repetition of the grounds for complaint.
Dispute settlement proceedings for private investors
Customers can call the consumer arbitration board set up by the Federal Financial Supervisory Authority (BaFin) or bring action before the civil courts. The consumer arbitration board set up by the BaFin is responsible for disputes related to financial services according to section 1 (1a), sentence 2 of the German Banking Act between consumers and supervised companies according to the German Banking Act.
The application to conduct dispute settlement proceedings must be submitted to the arbitration board’s office in writing, briefly describing the facts of the case and including the documents needed to understand the dispute (e.g. correspondence, contractual terms, cost calculations):
Conciliation Board at the Federal Financial Supervisory Authority (BaFin)
Department ZR 3
Graurheindorfer Straße 108
Fax: 0228 / 4108-62299
Customers may also submit such an application by email: email@example.com
Competent supervisory authority
Federal Financial Supervisory Authority (BaFin)
Graurheindorfer Straße 108, 53117 Bonn and
Marie-Curie-Str. 24-28, 60439 Frankfurt am Main
Fax: +49(0)228 4108-1150