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Supervisory authority

Dispute settlement proceedings for private investors

Customers can call the consumer arbitration board set up by the Federal Financial Supervisory Authority (BaFin) or bring action before the civil courts. The consumer arbitration board set up by the BaFin is responsible for disputes related to financial services according to section 1 (1a), sentence 2 of the German Banking Act between consumers and supervised companies according to the German Banking Act.

The application to conduct dispute settlement proceedings must be submitted to the arbitration board’s office in writing, briefly describing the facts of the case and including the documents needed to understand the dispute (e.g. correspondence, contractual terms, cost calculations):

Conciliation Board at the Federal Financial Supervisory Authority (BaFin)
Department ZR 3
Graurheindorfer Straße 108,
D-53117 Bonn

VuV Ombudsman’s office

Inyova is a member of Verband unabhängiger Vermögensverwalter Deutschland e.V. (VuV – the Association of Independent Asset Managers in Germany) and is obligated by its articles of association to take part in the dispute settlement proceedings of the VuV Ombudsman’s Office. As a consumer, you can therefore contact the competent arbitration board for disputes of a financial character arising from financial services agreements: VuV Ombudsman’s Office, Stresemannallee 30, 60596 Frankfurt am Main, https://vuv-ombudsstelle.de/.

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(DDG)/DL-InfoV: Dr. Tillmann Lang